Short Courses and Study Days

This is a two day course which has been developed by a group of leading communication researchers and trainers in association with the Department of Health, and is aimed at senior healthcare professionals wishing to enhance their clinical communication skills, offering the equivalent of 15 hours of CPD points.

It is an evidence based course led by nationally approved trainers, for which the participants set the agenda for both days by identifying challenging communication scenarios from their own field of professional practice.

Human Factors is the study of how human performance can be affected by many variables including the environment we work in, organisational culture or interactions with other people and how this can sometimes lead to error and mistakes occurring. Within high-risk industries such as healthcare this is of particular importance as error could ultimately lead to a compromise in patient safety.

Developing an understanding of human factors can help to optimise the relationship between healthcare personnel and the systems they work in with a view to improving safety, efficiency and well-being.

Human Factors is the study of how human performance can be affected by many variables including the environment we work in, organisational culture or interactions with other people and how this can sometimes lead to error and mistakes occurring. Within high-risk industries such as healthcare this is of particular importance as error could ultimately lead to a compromise in patient safety.

Non-Technical Skills (sometimes referred to a crew resource management) is the study and application of cognitive, social and personal resource skills that compliment our technical ability within the workplaces.  Effective non-technical skills contribute to safe and efficient performance within the workplace, particularly in high risk industries such as healthcare.

This course covers the following areas based on the document ‘National Minimum Standards and Core Curriculum for Immunisation Training for Registered healthcare Practitioners’ (Public Health England 2018) the Covid 19 Vaccination Programme Slide Set (UK Health Security Agency, last updated December 2021) and the RCN Travel Competency document ‘Travel health nursing: career and competence development’ (RCN 2012).

This course covers the following areas based on the document ‘National Minimum standards and Core Curriculum for Immunisation Training of Healthcare Support Workers’ (Public Health England 2015) and the Covid 19 Vaccination Programme Slide Set (UK Health Security Agency, last updated December 2021) This is an assessed course with a written and oral assessment to ensure a satisfactory level of knowledge, at the end of the second day.

This one day workshop delivered by the University of East Anglia is funded by Norfolk & Waveney Integrated Care System (ICS) and is available to non-medical Educators (Nurses, midwives and AHPs), Legacy Nurses and Reservists working within the Norfolk & Waveney ICS. The workshop will encompass the theoretical aspects of coaching and involve some practical taster exercises. The day will include:

• An introduction to coaching.
• A look at the main types of coaching employed in the NHS: Health coaching, Skills and performance coaching, Developmental coaching, Transformational coaching and Career coaching
• The manager as coach
• Team and peer coaching
• The coaching mindset
• Coaching models
• Holding a coaching conversation
• Making the most of opportunities to hold a coaching conversation

Norfolk & Waveney ICS will also be organising some supplementary practical coaching sessions which will take place between January and March 2023. At the point of registration your details will be shared with the ICS to arrange the follow on 4hour session. Please ensure you have sought study leave approval to attend both elements of the training programme.