Short Courses and Study Days

Why are Communication Skills Important?

Being able to communicate effectively is a core clinical skill for all professionals who have regular patient contact and, as part of that role, are required to gather or give information, break bad news or support patients to make and understand decisions related to their care and treatment.

The link between effective communication skills and the delivery of high-quality care as well as staff resilience has been highlighted in both the research literature and a number of successive national reports.

This two-day evidence-based course has been developed by a group of leading communication researchers and trainers and is aimed at doctors, nurses and senior healthcare professionals (band 6 & above) wishing to enhance their clinical communication skills with patients, carers, or colleagues.  We will also consider applications from registered healthcare professionals working below a band 6, but who can demonstrate that they are working in a specialist area and require training to undertake more complex communication tasks.   

Participants set the agenda for both days by identifying challenging communication situations they experience at work. These challenges are recreated with actors playing different roles such as a patient, family member or colleague for participants to practice key skills and principles, receive constructive feedback and test out alternative strategies.

In previous courses key areas of challenge have included:

• Managing anger or distress
• Breaking Bad News
• Handling difficult questions
• Improving communication with colleagues
• Dealing with complaints

For course queries email store@uea.ac.uk

This course covers the following areas based on the document ‘National Minimum standards and Core Curriculum for Immunisation Training of Healthcare Support Workers’ (Public Health England 2015) and the Covid 19 Vaccination Programme Slide Set (UK Health Security Agency, last updated December 2021) This is an assessed course with a written and oral assessment to ensure a satisfactory level of knowledge, at the end of the second day. This course will include training on the Respiratory Syncytial Virus (RSV) vaccine, which will be in use from September 2024.

Suitable for simulation novices and experienced educators alike, the UEA Simulation Instructor Course has been designed to develop the skills needed to deliver Simulation Based Education (SBE) effectively. The course explores and applies the following topics:
1. What is SBE?
2. The Simulation Faculty
3. Simulation Safety
4. Planning Simulation
5. Simulation Delivery
6. Debriefing

THE COURSE CONSISTS OF:
Three hours of high quality pre-learning podcasts covering 6 key topics of simulation theory.

One day face-to-face workshop at the Edith Cavell Building Simulation Centre, UEA