Advanced Communication Skills Training
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For more information on the Advanced Communication Skills Training course please contact the University of East Anglia’s Workforce Hub on 01603 597199 or email email@example.com
Typical course content includes strategies for:
Breaking Bad News
Managing anger and distress
Advanced care planning and end of life conversations, including DNACPR
Improving communication with colleagues
Why are Communication Skills Important?
The importance of effective communication skills for the delivery of high quality patient care has been highlighted in a number of successive reports; Darzi NHS review (2008), Francis Report; Patients First and Foremost (2013) and the Keogh Review (2013).
Communication is a core clinical skill for all professionals who have regular patient contact and as part of that role are required to gather or give information, break bad news or support patients to make and understand decisions related to their care and treatment.
Communication skills training, using evidence based methods, has been shown to have a number of benefits for patient care including Improved:
Quality of life
Compliance with treatment plans
Patient experience and satisfaction
In addition it has been shown that increased confidence / competence in communication skills can reduce:
Stress in health professionals
Complaints /Medico-legal risk
(NICE Guidance & Care Quality Commissions Quality Standards)
Views on the course from health care professionals who have previously attended
"I have been able to use various techniques that were taught on this course to help me in both my work and home life. All candidates were supported to get the most from this course and I would highly recommend attending."
"A fantastic course with so much helpful information gained on all aspects of advanced communication. I would recommend this course to all of my nursing and medical colleagues."
Participants will receive a pre-course workbook that contains reading and exercises including reflections on current practice and communication challenges. The book should take approximately 1 hour to complete and will be used in group discussions on the first day.
The course runs over two consecutive days utilising an interactive workshop approach. A willingness to use experiential methods of learning and undertake video recorded role plays during the two days is an expectation of the course. Please note that attendance at all sessions over the two days is seen as essential.
Each course provides an overview of the communication literature, which includes; the evidence base for training, the structure of an interview/consultation, review of the skills that enhance patient communication and the behaviours that may block it.
The course is taught by accredited nationally approved facilitators and is awarded continuing professional development (CPD) points for medical staff and a certificate on completion.